Long-term app maintenance

First things first – your software needs regular monitoring so that you can be sure everything’s working smoothly. Using monitoring tools like Sentry and analytics tools like HotJar, we check for errors, performance issues, or even rage clicks! All in an effort to fix what’s broken and ensure your app runs smoothly.

Monitoring can only give you so much information, though. That’s why we go a step further and don’t neglect observability of your app and infrastructure either. While monitoring alerts you to what’s wrong, observability lets you keep your finger on the pulse by analyzing different data outputs and proactively making changes and improvements where needed.

Your application probably runs on a number of components, such as libraries, which we identify as “dependencies.” Any changes to these components, such as switching to a new version for security reasons, may affect your software and result in conflicts or errors. That’s why monitoring, updates, and keeping your software compatible with these dependencies, are all an intrinsic part of long term app maintenance.

What happens when your first line of support doesn’t know how to help your clients? You reach out to the second line of support – us! A part of long-term app maintenance is supporting your team when random issues and errors pop up that you can’t fix on your own. We’ll investigate and propose solutions to keep your customers happy.